Vena Apps ("we", "our", or "us") respects your privacy. This policy describes how we collect, use, and protect your information when you use our website, products, and services, including integrations with third-party platforms such as WhatsApp (Meta).
1. Information We Collect
We may collect: (a) information you provide (name, email, company, support messages); (b) usage data (how you use our site and products); (c) technical data (IP address, browser, device); and (d) when you use features that integrate with WhatsApp or other Meta services, identifiers and messages necessary to provide that functionality.
2. How We Use Your Information
We use your information to provide and improve our services, process orders and licenses, communicate with you, ensure security, and comply with legal obligations. Where we use WhatsApp or other Meta APIs, we do so in accordance with Meta's terms and data use policies.
3. Sharing and Third Parties
We do not sell your personal data. We may share data with service providers (hosting, analytics, payment processors) and with Meta/WhatsApp when you use related features. These parties are bound by their own privacy and data processing terms.
4. Data Retention
We retain your data only as long as needed to provide our services, comply with law, or resolve disputes. You may request deletion at any time (see below).
5. Your Rights and Data Deletion
You have the right to access, correct, or delete your personal data. To request deletion of your data or a copy of the data we hold about you:
- Email us at: support@venaapps.com
- Use our Contact page and select "Data deletion request" or similar.
We will process valid deletion requests within a reasonable period and confirm when completed. If you use WhatsApp-related features, you may also manage your data through Meta's tools and settings.
6. Security
We use industry-standard measures to protect your data (encryption, access controls, secure infrastructure). No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
7. Cookies and Similar Technologies
We use cookies and similar technologies for essential site operation, analytics, and preferences. You can manage cookie settings in your browser.
8. Changes
We may update this policy from time to time. The "Last updated" date at the top will change. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact
For privacy-related questions or requests: support@venaapps.com. You can also reach us via our Contact page.